Returns & Exchanges at Lionel
We want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy on all unworn items with original tags. Simply ensure your items are in their original condition to receive a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging and include the packing slip provided in your confirmation email.
Attach the Label
Print the prepaid shipping label generated from our portal and fix it firmly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing